Frequently Asked Questions

You can call an account representative directly at 212.594.3001. You can also go to Client Resources and we will send you all the information and forms or you can download them from there.

That area of our website is currently under development, and will be available soon. For information, call us at 212.594.3001. Please check back again.

No. All you need is Internet access.

You must know your account number and fill out the new user form. We will then verify with you that the individual is authorized to use the account or you can speak with an account representative and we will process it for you.

Yes. Once logged in you have access to all your order information.

Yes. Just log in, click on address book and your personal address book will come up. You can then enter new entries or edit existing ones.

Yes. Call 212.594.3001 and our customer service representatives will be happy to process your order.

Just click track and enter the tracking number you received when placing your order. You can also call our customer service number at 212.594.3001 and we will be happy to track the package for you. 

We offer foot messenger, van and truck delivery service. Each can be requested for standard or rush delivery. Times vary based on service type and distance.

LightSpeed can handle your larger deliveries through our fleet of vehicles. We have the right vehicle and right equipment for whatever you require.

Any changes to orders already in progress must be requested through customer service at 212.594.3001.

Please call 212.594.3001 to request our rates.

No. We offer different service levels and have different prices depending what is being delivered. Please call for more information.

Yes however, the quoted rates will not include charges for unexpected occurrences such as waiting time, incorrect addresses, or non-standard freight. Out of Manhattan prices should be checked with customer service.

We will pickup and deliver most items with the exception of hazardous materials and other restricted items.

We can deliver your package to anywhere in the Tri-State region.

Costs vary based on destination, service level required and size and weight of the shipment. Please call 212.594.3001 for a quote.